Privacy Policy

1. Who We Are

The website keyvos.com and its subdomains (helpdesk.keyvos.com, etc.) are operated by:

Infocube IKE
364 Irakleiou Av., 14122 Athens, Greece
Email: privacy@infocube.gr
Phone: +30 210 300 5216

Infocube IKE is the Data Controller under the General Data Protection Regulation (GDPR, Regulation EU 2016/679).

2. What Data We Collect

2.1 Contact Form Data

When you submit our contact form, we collect:

• Name
• Email address
• Company (optional)
• Subject
• Message
• IP address

2.2 Automatically Collected Data

When you browse our website, we automatically collect:

• IP address
• Device type, browser, and operating system
• Pages visited and time of visit
• Referring URL (referrer)
• URL parameters (including UTM tags)
• Screen resolution and timezone
• Browser fingerprint hash

2.3 Cookies

We use cookies for website operation, statistics, and visitor tracking. For full details, see our Cookie Policy.

3. Why We Collect Your Data

Purpose	Legal Basis (GDPR)
Responding to contact form inquiries	Consent (Article 6(1)(a))
Website operation and security	Legitimate interest (Article 6(1)(f))
Traffic analysis and website improvement	Legitimate interest (Article 6(1)(f))
Understanding visitor navigation	Legitimate interest (Article 6(1)(f))
Measuring marketing effectiveness	Legitimate interest (Article 6(1)(f))

4. How We Store Your Data

All data is stored on servers within the European Union:

• Greece — primary application and database servers
• Germany — backups and analytics

We do not transfer data outside the European Economic Area (EEA).

We implement technical and organizational security measures, including encryption in transit (HTTPS/TLS), access controls, and regular backups.

5. Sharing Data with Third Parties

We do not sell, rent, or share your personal data with any third parties.

Our analytics (Matomo) are self-hosted on our own servers. We do not use Google Analytics, Facebook Pixel, or any other third-party tracking tools. No visitor data is sent to external services.

6. Cross-Site Tracking

We use a shared cookie (kvs_vid) across all *.keyvos.com subdomains (e.g., keyvos.com, helpdesk.keyvos.com) to understand how visitors navigate our product ecosystem. This cookie contains a randomly generated identifier and does not store personal information.

7. Data Retention Periods

Data Type	Retention Period
Contact form submissions	2 years
Visitor tracking data	2 years
Matomo Analytics data	26 months
Server logs	90 days

8. Your Rights Under GDPR

As an EU resident, you have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Rectification — request correction of inaccurate data
• Erasure — request deletion of your data
• Portability — receive your data in a machine-readable format
• Objection — object to processing based on legitimate interest
• Restriction — request restriction of processing
• Withdraw consent — withdraw your consent at any time

To exercise any of these rights, contact us at privacy@infocube.gr. We will respond within 30 days.

9. Right to Complain

If you believe the processing of your data violates the GDPR, you have the right to lodge a complaint with the:

Hellenic Data Protection Authority (HDPA)
www.dpa.gr

10. Changes to This Policy

We may update this policy from time to time. Significant changes will be posted on this page with an updated date.

11. Contact

For any data protection inquiries:

Infocube IKE
364 Irakleiou Av., 14122 Athens, Greece
Email: privacy@infocube.gr
Phone: +30 210 300 5216